Canada Revenue Agency (CRA) Transitioning to Online Mail
If you are registered for a Canada Revenue Agency (CRA) account and currently receive paper mail, the way you receive your mail from the CRA might be changing.
Starting July 3, 2025, the CRA transitioned the delivery method for most mail from paper to online for approximately 500,000 benefit recipients. As of September 4, 2025, Phase 2 of this project will expand to include an additional 900,000 individuals, broadening the scope beyond just benefit recipients.
If you are part of this change, you will receive an email notification and, in some cases, a letter from the CRA with more information on what is changing.
Going forward, you will receive email notifications when new mail is available to view in My Account. You will no longer receive most CRA mail by paper.
This change applies to:
Some individuals who are registered for a CRA account and currently receive paper mail.
This change does not impact:
Any benefit, credit, or refund payments going forward. Eligible individuals signed up for direct deposit will continue to receive their payments directly into their bank accounts. Those who receive mailed cheques will continue to get them as usual.
This transition is part of the CRA’s ongoing commitment to making services:
Faster – receive important tax information more quickly than by paper mail
Convenient – access your tax information anytime, all in one place from your computer or mobile device, 21 hours a day, 7 days a week (see Hours of Service)
Secure – the CRA uses advanced security measures to protect your information and privacy
Reliable – continue to receive mail and avoid delays caused by a natural disaster or postal strikes
Cost efficient – online mail reduces government costs related to sending paper mail, including postage
Eco-friendly – online mail reduces paper use and contributes to a cleaner environment by cutting down on waste
Note: Some mail cannot be added in My Account and will continue to be mailed by paper.